Notary Australia – Protecting Your Information with Integrity

At NotaryAustralia.com, your privacy and trust are at the heart of everything we do. Whether you're using our notary public services, requesting a certified translation, or booking an online notarial appointment, we are fully committed to protecting your personal information.

This Privacy Policy outlines how we collect, store, use, and protect your data when you interact with Notary Australia online, over the phone, or in person. Our practices are in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

 What Personal Information We Collect

We only collect the information we genuinely need to provide fast, reliable, and legally compliant notarial services. The types of data we collect include:

a. Personal Identification Information

• Full name, date of birth, and contact details (email, phone number, mailing address)

• Government-issued photo ID (e.g., passport or driver’s licence)

• Nationality, citizenship, or residency status

• Signature and documents necessary for identity verification

b. Service-Related Information

• Documents submitted for notarisation, witnessing, translation, or legalisation

• Notes or instructions relevant to your matter

• Appointment logs and service history

• Email or phone correspondence with our team

c. Payment & Transaction Information

• Invoice and billing details for paid services

• Payment history (we do not store credit card numbers unless specifically authorised for recurring services)

d. Website & Technical Data

• Device type, browser type, operating system

• IP address and geolocation (if enabled)

• Cookie information for analytics, basic site functionality, and to improve user experience

 We do not collect more than what’s necessary. All data is handled with strict confidentiality and care.

 How We Use Your Information

Your data is only used to help us provide you with the best possible notarial experience and comply with legal obligations.

We use your personal information to:

• Verify identity and documentation in line with legal notarial requirements

• Fulfil service requests, such as notarising, witnessing, or translating documents

• Schedule, confirm, and manage appointments

• Answer your enquiries or provide customer support

• Maintain legal records as required by law

• Improve our website and services using anonymised analytics

We will never use your information for a purpose unrelated to your request—unless required or permitted by law.

 When and Why We Share Your Information

We value your privacy and will never sell or rent your personal information to marketers or third parties.

Your data may only be shared:

• With your explicit consent

• With law enforcement or government bodies when required by law (e.g., subpoena, court order)

• With embassies or consular offices if you're processing international documents

• With trusted third parties (e.g., couriers, translators, cloud storage providers) under strict confidentiality agreements

 How We Store and Protect Your Data

We take your data security seriously. All personal information is stored safely in secure physical or digital environments.

Our protective measures include:

• Encrypted websites (SSL/HTTPS)

• Password-protected platforms

• Secure cloud infrastructure and firewall protections

• Limited internal access based on staff roles

• Regular document disposal and shredding when no longer legally required

We retain your data only for as long as necessary under Australian law or for the purpose it was originally collected.

 Your Privacy Rights

Under the Australian Privacy Act, you have several rights when it comes to your personal information:

• Access Your Data: You may request a copy of the personal information we hold about you.

• Correct Your Information: Let us know if your data is incomplete, incorrect, or outdated.

• Withdraw Consent: You can opt out of optional data collection like marketing emails or cookies.

• Lodge a Complaint: If you believe your privacy has been violated, you can contact us or submit a complaint to the Office of the Australian Information Commissioner (OAIC).

We aim to respond to all requests within 30 days.